Asking for help is often the hardest part of the recovery process, which is why our dedicated team is committed to ensuring that all communication with us is as informative and comfortable as possible. Our admissions process is designed to help us understand more about your situation so we can formulate the best course of treatment and therapy for you.

We know that you’ll be feeling vulnerable during this time, and our friendly and helpful admissions staff are here to provide you with all the guidance you need and answer any questions you have regarding addiction treatment and rehab. Our job is to make every aspect of the process as easy as possible by helping you organise your stay.

Our admissions process

1. Initial phone call

During your initial call with our admissions team, you will get the chance to ask any questions and discuss any concerns you might have about starting treatment. We will also use this call to determine what level of care you need and whether or not you require any additional support. A deposit is required at this stage so that we can reserve a bed for you at our clinic.

2. Pre-admission consultation

Next, you will have a pre-admission phone consultation where you will be asked more detailed questions about your addiction. We know that discussing details about your addiction can be uncomfortable but being open and honest during this phone call is extremely important. We will need to find out as much about your situation as possible so that we can keep you safe during your time with us. While we understand that it can be difficult to share such personal information, we must reassure you that our admissions calls are strictly confidential, and any details given are used to arrange the best course of treatment for you. If at this stage it is determined that, for whatever reason, you do not meet our admissions criteria, you will receive a full refund of your deposit.

3. Admission

On the day of your admission, you will be welcomed by our staff at The Lighthouse clinic, who will help you settle in by showing you around and ensuring you have everything you need for your stay with us. Shortly after your arrival, you will undergo a medical assessment with the doctor. Please remember to bring with you any other medications you are taking. During this assessment, the doctor will prescribe the necessary medications needed for you to begin the detox process.

ABOUT step by step recovery

How soon can I be admitted?

We understand that waiting around can contribute to any feelings of anxiety you might already be experiencing. If we have a bed available, we can facilitate immediate admissions. Emergency admissions and same-day admissions are provided at no additional cost. Due to the nature of addiction, and the tendency for individuals to ask for help in times of crisis, we can arrange admissions on evenings and weekends.

Our testimonials

The Lighthouse saved my life when I’d already given up hope. I’d been in and out of treatment my whole life, but never felt like I was ever getting to the bottom of what was causing my behaviour and why I couldn’t stop. I would sometimes spend so long in rehab that I’d go through the same program two or three times. I remember feeling so relieved in those first few days at the Lighthouse, because I finally felt like I was getting somewhere. Their staff are simply incredible. They created a recovery plan specifically for me, taking into account what I needed. They worked so hard to help me heal after so many years of misery, and it’s because of them that I finally began to make progress in my recovery. Since leaving, I feel like I’ve been given another chance at living a clean and happy life.

What can I bring to rehab?

At Step-by-Step Recovery, our clients’ comfort is important to us. Leaving your familiar environment for several weeks can seem daunting, which is why we encourage you to bring along any appropriate items that might make your stay a little easier. If you’re unclear about whether certain items are permitted, our admissions team will be happy to clarify this for you. We also recommend asking someone to help you pack as you may not be in the best frame of mind to do it alone.

Below is a list of essentials that we recommend you bring along:

  • Medications you are taking, prescribed or otherwise
  • Money for expenses; this will be kept in our rehab safe for security
  • Cigarettes or tobacco you’re a smoker
  • Books you may want to read; reading material must be appropriate
  • Your mobile phone and the contact details of anyone you may want to speak to during your stay
  • Any hospital or appointment letters that will conflict with your time in treatment; we will either arrange for you to attend if it is urgent, or for the appointment to be postponed
  • Toiletries- that do not contain alcohol and cannot be inhaled or abused
  • Comfortable loose clothing, appropriate for the time of the year.
  • Conservative nightwear.
  • Gym wear and trainers for yoga and physical activities.
  • Comfortable walking shoes and slippers

Family members

Family members are permitted to post or drop off items to you should you need anything, and we can also arrange for you to be taken to a shop.


You are not required to turn up sober on your arrival. Suddenly stopping alcohol or drugs after prolonged use can be extremely dangerous. With this in mind, it’s not always easy to arrange transport to and from our clinic. We provide a transport service to ensure all clients are brought and returned safely and comfortably.

If you have any questions about our admissions process, please feel free to contact us directly. Our phone lines operate 24 hours a day, seven days a week, with our admissions team on hand to provide you with any additional details you might need.