Admissions Process

We understand that admitting to a rehab facility can be a very frightening prospect for many.

You may well have fears and anxieties around leaving your family, going into a strange environment, meeting new people, or that you will suffer during detox. All of these fears are perfectly natural but you should not let them deter you from accessing the life saving treatment you need.

The majority of our patients come to us emotionally broken and disorientated. We offer around the clock support 7 days a week and carefully monitor new patients in order to help them settle in and ease their anxieties.

We are also here to support and reassure your family; we realise that they too may well be distraught and fearful.

Urgent admissions

Are you or a loved one at crisis point in your addiction? Do you need immediate inpatient help? If so Step By Step Recovery have a dedicated admissions team on standby 24/7 to assist you.

We appreciate that the majority of those suffering from addiction will only agree to help and treatment when things have reached a point where they feel they can no longer continue as they are. As a result they as for help. This is what we refer to as a “window of opportunity” in which to act quickly.

The nature of addiction dictates that individuals who suffer will go through periods of asking for help and then back into the denial of their illness. Acting promptly when there is a moment of clarity (ability to see the truth and gravity of the situation) can make all the difference in getting you or your loved one into life saving addiction treatment.

What to expect on admission to our rehab

You can be assured of a warm and friendly welcome on admitting to our

Lighthouse detox and rehab clinic in Essex. We understand that the first few days can feel overwhelming, so will do all we can to keep things simple for you and help feel at ease.

On the first day of admission you will see our Doctor or Psychiatrist, who will conduct a full and through assessment of your medical, physical and emotional needs. If you have an alcohol or drug dependency, you will be started on a medical detox regime as soon as it is safe to do so.

Depending on what time you admit, you will meet with your focal counsellor on the first or second day. With the information from your medical assessment and your input, a bespoke treatment plan will be devised by your counsellor. This treatment plan will then be implemented by staff and regularly reviewed, as will any alcohol or drug detox regime you undertake.

You will be provided with a tour of our Lighthouse rehab, be introduced to staff and other clients and have the time table of treatments explained to you. In addition you will also meet with our resident chef who will take care of any special dietary requirements during your stay.

The first week, especially if you are detoxing, will be centred around settling you in and making you as comfortable as possible.

What to bring to rehab

In preparation for admission to our Lighthouse rehab, you should bring the following items:

  • Any medications that you are taking, prescribed or otherwise
  • Money for expenses; this will be kept in our rehab safe for security
  • Cigarettes or Tobacco if you smoke
  • Books you may want to read; reading material must be appropriate.
  • Your phone and contact details of anyone you may want to speak to during your stay
  • Any hospital or appointment letters that will conflict with your time in treatment; we will either arrange for you to attend if it is urgent, or for the appointment to be postponed
  • Toiletries – that do not contain alcohol and cannot be inhaled or abused
  • Comfortable loose clothing appropriate for the time of year and conservative nightwear
  • If you wish to use our gym equipment, please bring gym wear and trainers
  • Comfortable walking shoes and slippers
  • Pictures of family if you wish
  • Swimwear if it is summer and you wish to go into the sea and down to the beach

If you forget anything that you find you need, do not panic! Family will be allowed to post or drop items off or we can arrange to take you to a shop. If you can, ask someone to help you pack as you may not be in the best frame of mind to do it all by yourself.

Any items that are not permitted in our rehab for safety reasons, will be kept safe for you until discharge then returned.

How do I get to The Lighthouse Rehab in Essex?

If you are unable to drive or take public transport due to intoxication or mobility issues and are unable to access a lift, we can arrange sober transportation at your request. Please request this as soon as possible so it does not delay your admission for treatment.

If you are travelling from London or any other area of the UK, London southend airport and the local train station are very nearby. Southend-on-Sea is also just off the London commuter belt and so is very accessible and easy to reach.

We will provide you with the address details and contact number so you can call us at any time during your travel to us.

Do I have to be sober on admission?

No, nearly all of our clients admit to us intoxicated. It can be very dangerous to just stop alcohol or drugs where there is a chemical dependency. Please don’t worry about not being sober or clean, we are very experienced in handling this and don’t expect any of our clients to turn up sober.

How soon can I admit?

You can admit as soon as we have a bed available and you are willing to undergo rehab. Clients graduate from treatment on a daily basis, so more often than not, we can facilitate an urgent same day admission where requested.

Payment methods accepted

You have the option of paying in advance or on your arrival. We do prefer payment in advance so we can keep the bed open for you and book the doctor straight away. This is necessary if you are arriving out of hours.

Payment can be made my credit or debit card over the phone or by cash on arrival. If you are paying by bank transfer or cheque, this must clear before we can admit you and begin treatment.

If you have any other questions relating to admission or wish to book in with us please do not hesitate to call, we are here at any time of day or night to help. Alternatively, please complete our online self assessment form.